EMOSpeech is the first emotion recognition software that allows call centers to analyze all recorded calls and provides real-time feedback to agents and supervisors.
Our solution is simple and easy to use, with a friendly User Interface and easy installation on top of existing call center infrastructure. Our technology recognizes over ten emotion states in a continuous spectrum.
Our company will introduce two products in two different phases:
- Call Classifier – Assists supervisors in identifying problematic calls and access reports here satisfaction of the clients can be evaluated, based on the call performance measured from emotional indicators.
- Real-Time Automatic Call Agent – Provides real-time feedback to supervisors based on agent-client interaction models.