EMOSpeech is the first emotion recognition software that allows call centers to analyze all recorded calls and provides real-time feedback to agents and supervisors.

Our solution is simple and easy to use, with a friendly User Interface and easy installation on top of existing call center infrastructure. Our technology recognizes over ten emotion states in a continuous spectrum.

Our company will introduce two products in two different phases:

  • Call Classifier – Assists supervisors in identifying problematic calls and access reports  here satisfaction of the clients can be evaluated, based on the call performance measured from emotional indicators.
  • Real-Time Automatic Call Agent – Provides real-time feedback to supervisors based on agent-client interaction models.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s